Support Ticket Management With AI based remarks AWF Auto Allocations

Product Description

Best-in-class Ticketing

Powerful Automation

Don't let repetitive tasks bog you down. Save-time and efforts by automating tickets.

Email and social triggers

End users now expect to be able to register their concerns and wishes via email anda range of social media channels, with triggers to automatically open tickets.

The ability to send tickets by email

The ability to view the status of tickets

 A self-service portal

This is another great option for end users to order the services or products they need. With a self-service portal, you provide an IT services catalog with descriptions of the technology services available to end users. The catalog can provide information about how long are quest will take to complete, whether a request for approval from a manager is necessary, and the charge to their project (if applicable).

Mobility

This may be invisible to end users, but when your help desk ticketing system has mobile capability, you can deal with support requests wherever you are, without even installing an app. You simply go to the dedicated website using the browser on your phone or tablet.

Get better support, happier customers

By systematically capturing tickets and categorizing them correctly, a ticketing  system allows for proper management of incidents leading to quicker resolution times.

Multilingual support

Engage with your customers in their native tongue with ULIS - support for multiple languages.

Chat System Integration

You will be able to chat with the team member easily with ULIS Chat which is integrated with the ticketing system.Send the attachment in very easy way.

Seamless Integrations

With over 150 apps ready to be integrated,get all the data you need to resolve a ticket in one screen.

Department Selection

 With provide the selection of department by raising the issues like technical support, sales or accounting

Prioritize Work

Get notifications about the progress of each task, push notification. Use the built-in drag-and-drop feature to quickly move tasks to different priorities.

Real-time dashboard

View the number of tickets that agent responded.

Account Setting