Don't let repetitive tasks bog you down. Save-time and efforts by automating tickets.
Email and social triggers
End users now expect to be able to register their concerns and wishes via email anda range of social media channels, with triggers to automatically open tickets.
The ability to send tickets by email
The ability to view the status of tickets
A self-service portal
This is another great option for end users to order the services or products they need. With a self-service portal, you provide an IT services catalog with descriptions of the technology services available to end users. The catalog can provide information about how long are quest will take to complete, whether a request for approval from a manager is necessary, and the charge to their project (if applicable).
This may be invisible to end users, but when your help desk ticketing system has mobile capability, you can deal with support requests wherever you are, without even installing an app. You simply go to the dedicated website using the browser on your phone or tablet.
Get better support, happier customers
By systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents leading to quicker resolution times.
Engage with your customers in their native tongue with ULIS - support for multiple languages.
Chat System Integration
You will be able to chat with the team member easily with ULIS Chat which is integrated with the ticketing system.Send the attachment in very easy way.
With over 150 apps ready to be integrated,get all the data you need to resolve a ticket in one screen.
With provide the selection of department by raising the issues like technical support, sales or accounting
Get notifications about the progress of each task, push notification. Use the built-in drag-and-drop feature to quickly move tasks to different priorities.
View the number of tickets that agent responded.